Shipping policy

Thank you for shopping at Aromalight by Anna! We’re committed to delivering your handmade aromatic products safely and efficiently. Below are the details of our shipping process.

Order Processing Time

• All orders are processed within 2-3 business days.

• Custom or personalized orders may take up to 5-7 business days to prepare.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Times

Standard shipping: £3.99, estimated delivery 3-7 business days

Shipping Carriers

We partner with reliable carriers such as Royal Mail to ensure your order arrives on time and in perfect condition.

Order Tracking

Once your order is shipped, you will receive a confirmation email or text message with a tracking number to monitor your delivery.

Damaged or Lost Packages

We take great care in packaging our products. However:

• If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

• For lost packages, contact us, and we will assist in resolving the issue with the carrier.

If you have any questions or concerns regarding shipping, please reach out to us at anna_london1990@icloud.com.